FAQ

Please consult this page for any questions or issues regarding Online Training.

**NOTICE: For all playback or form submission issues first try changing your browser. Users are experiencing the most consistency and strong performance with Google Chrome**
**NOTICE: If you have a large amount of tabs open on your browser it may impact the performance of the functions on this website and training**
 
**NOTICE: Your workplace, agency, or University email may have settings that will delay your receipt of the email with your certificate of completion**
**NOTICE: Please allow 48 hours for receipt of your certificate, and check your Spam and Junk mail before contacting for assistance**
I do not have/forgot my password.
1. Please contact your supervisor/department head/group point of contact to request your password.
2. If you do not receive assistance from your group point of contact, or if you have any other issues related to accessing your portal, please email driep.group.portal@gmail.com Subject: Access help
Will the CEUs for training be accepted by my licensing body?
The Diversity and Resiliency Institute of El Paso is a project of the Borderland Rainbow Center. As is disclosed in the footer of every page on our website, and on the Anti-Racism Training registration page, the Borderland Rainbow Center under sponsor number 7798 has been approved by the Texas State Board of Social Worker Examiners to offer continuing education contact hours to social workers. The approved status of The Borderland Rainbow Center, Continuing Education Service expires annually on July 31.  If you hold licensure in another state or in another discipline, it is not guaranteed that our webinar content will meet your requirements.  Check with your licensing board to determine your requirements and allowances for CEUs offered outside your state or discipline.
 
Will I receive a certificate?
Yes.
You will receive a certificate via email once you complete the exit survey.  
YOU MUST COMPLETE THE EXIT SURVEY TO RECEIVE YOUR CERTIFICATE
Please note, the exit survey is not the Post-test. The exit survey is located after the post-test.
Make sure to check your Spam and Junk Mail folders if your certificate does not appear in your Inbox. 
*Make sure you type your email address correctly on the exit survey, the certificate is automated and will be delivered to the email address you enter in the Exit Survey*
If you do not receive your certificate within 48 hours, or if any information on your certificate is incorrect, please contact driep.group.portal@gmail.com
 
Please utilize this FAQ page. For all other inquires, please contact driep.group.portal@gmail.com